Privacy Policy

Effective Date: May 14, 2025
Business Name: Towntoast Ventures Limited (Doing business as Towntoast Foods)
Website: www.towntoastfoods.com

At Towntoast Foods, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, and protect the information you provide when using our website, placing an order, or interacting with our brand.

1. Information We Collect

We only collect the information necessary to process your order and deliver the best customer experience. This includes:

  • Full Name

  • Phone Number

  • Email Address

  • Delivery Address

We do not collect or store your payment card details. All payments are processed securely via trusted third-party providers (Paystack, Flutterwave, or Direct Bank Transfer).

2. How We Collect Information

We collect your personal data when you:

  • Place an order at checkout

  • Subscribe to our newsletter

  • Contact us through forms

  • Interact with our ads via WhatsApp, TikTok Pixel, or Facebook Pixel

3. How We Use Your Information

Your data is used strictly for the following purposes:

  • To fulfill and ship your orders

  • To send you order confirmations and updates

  • To contact you regarding your order

  • To send occasional promotional or educational messages (via email, SMS, or WhatsApp)

We do not sell or share your data with any third-party marketers.

4. Sharing of Your Data

We only share your personal data with:

  • Logistics & delivery partners, to enable smooth and timely delivery of your orders.

  • Payment processors (Paystack and Flutterwave), only during secure payment checkout.

All third parties are contractually obligated to protect your data and use it only for the purpose of fulfilling our services.

5. Cookies & Tracking

Our website uses cookies and tracking technologies (e.g., Facebook Pixel and TikTok Pixel) to:

  • Understand how visitors use our site

  • Improve performance and user experience

  • Serve relevant ads on social media

You can manage cookie preferences in your browser settings.

6. Marketing Communications

We may occasionally contact you via:

  • Email, SMS, or WhatsApp

These messages may be promotional or educational in nature. You can unsubscribe at any time by following the opt-out instructions in the message or contacting us directly.

7. Data Retention

We retain your personal data only as long as necessary to:

  • Fulfill your orders

  • Comply with legal and financial obligations

  • Support customer service requests

8. Your Rights

You have the right to:

  • Request a copy of your personal data

  • Correct or update your personal data

  • Ask us to delete your data from our records

To make such a request, contact us at towntoastfoods@gmail.com.

9. Data Protection

We use industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse. All payment transactions are encrypted and handled through secure platforms.

10. For Nigerian Customers

We comply with the Nigeria Data Protection Regulation (NDPR) and are committed to maintaining the highest standards of data privacy and transparency.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us at:
📧 towntoastfoods@gmail.com