Terms & Conditions

Effective Date: May 14, 2025
Business Name: Towntoast Ventures Limited (doing business as Towntoast Foods)
Website: www.towntoastfoods.com

These Terms & Conditions (“Terms”) govern your use of our website and your transactions with Towntoast Foods. By placing an order on our site or engaging with our brand, you agree to be bound by these Terms.

1. Orders

  • All orders placed through towntoastfoods.com or our official WhatsApp number are subject to availability and acceptance.

  • We reserve the right to cancel or refuse any order at our sole discretion.

  • You must provide accurate and complete information during checkout (name, phone number, delivery address).

2. Product Information

  • We make every effort to ensure all product descriptions, ingredients, and images are accurate.

  • However, minor variations may occur due to updates in packaging, seasonal ingredient availability, or improvements to our products.

  • If you have specific allergies or dietary restrictions, please review the ingredient list carefully or contact us before purchasing.

3. Prices & Payments

  • All prices are listed in Nigerian Naira (₦) and are inclusive of applicable taxes unless stated otherwise.

  • We accept payments via Paystack, Flutterwave, and Direct Bank Transfers.

  • Your payment must be confirmed before your order is processed and shipped.

4. Delivery

  • We deliver nationwide in Nigeria through reliable courier partners.

  • Same-day or next-day delivery is available in select cities like Enugu, Owerri, Aba, Onitsha, Nsukka, and others.

  • Delivery timelines may vary depending on your location. We are not responsible for delays caused by courier companies or unforeseen circumstances.

  • Accurate delivery information must be provided. We are not responsible for failed deliveries due to incorrect addresses or unreachable phone numbers.

5. Returns & Refunds

Due to the nature of our food products, we do not accept returns once a product is delivered and opened.

We will offer:

  • A replacement or refund if the product arrives damaged, expired, or incorrect.

  • Customers must report such issues within 48 hours of delivery with photo evidence.

Please contact us at towntoastfoods@gmail.com or via WhatsApp with your order details for support.

6. Intellectual Property

  • All content on this website — including logos, images, product descriptions, and branding — is the property of Towntoast Ventures Limited.

  • You may not copy, reuse, or redistribute our content without written permission.

7. Marketing Communication

By placing an order or signing up on our site, you agree to receive occasional messages from us via email, SMS, or WhatsApp. You can opt-out anytime by replying “STOP” or contacting us directly.

8. Limitation of Liability

  • Towntoast Foods shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

  • Customers are responsible for ensuring our products meet their individual health needs before consumption.

9. Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria. Any disputes shall be handled in the appropriate Nigerian courts.

10. Contact Us

For any questions about these Terms, please reach out to us:

📧 towntoastfoods@gmail.com
📞 WhatsApp: 09026143642